Our commitment to transparency

Dropbox / Comments Off Posted by Bart Volkmer on February 11, 2014

Like many tech companies, we occasionally receive requests from governments seeking information about our users. Today, we’re announcing a set of principles outlining our commitment to protecting your privacy when handling requests.

Transparency is one of these core principles. We believe everyone has a right to know how much information the government is seeking from online services. This lets users fight back against improper requests, helps prevent abuses of power, and allows for a more informed public debate. That’s why, whenever possible, we give users notice if their accounts are identified in law enforcement requests. And that’s why we were one of the first companies to publish Transparency Reports showing exactly how many law enforcement requests we’ve received.

Until recently, however, the US government prevented online services from disclosing anything about national security requests they received (that is, requests under the national security laws instead of requests from law enforcement officials investigating crimes). We don’t think that’s right, and we filed a legal brief asking the court to let online services report the exact number of national security requests they receive.

Last month, the government changed its position and now allows services to disclose the number of national security requests they receive — in bands of 250. This is a step in the right direction. But it doesn’t go far enough, especially for services that receive only a handful of requests or none at all. We believe the public has a right to know the actual number of requests received and accounts affected, and we’ll continue to push to be able to provide this information.

Today we also updated our Transparency Report for 2013. In addition to providing detailed data about the law enforcement requests we received over the past year, we’ve now included additional information about national security requests. As you’ll see, we received 0-249 national security requests in the last twelve months. We wish we could be more specific, but that’s all we can report right now. We’ll continue to advocate for more transparency and keep you updated about our progress.

Back up and running

Dropbox / 36 Comments Posted by Aditya Agarwal on January 12, 2014

Hi everyone,

On Friday evening we began a routine server upgrade. Unfortunately, a bug installed this upgrade on several active servers, which brought down the entire service. Your files were always safe, and despite some reports, no hacking or DDOS attack was involved.

While we restored most functionality three hours later, some users continued experiencing issues throughout the weekend across dropbox.com, our desktop client, and our mobile apps. Dropbox should now be up and running for all of you, but we’re working through a few last issues with the Dropbox photos tab. [UPDATE: The photos tab is now back. Thanks all for your patience!]

We know that many of you rely on Dropbox every day — we pride ourselves on reliability, and any downtime is unacceptable. In response, we’re currently building more tools and checks to make sure this doesn’t happen again. You can visit our tech blog to learn about this effort and read a more detailed explanation of events.

We’re sorry for the trouble this caused, and we thank you for your patience and support.

VP of Engineering


Happy 2014!

Dropbox / 41 Comments Posted by Jon Ying on January 01, 2014


Hey everyone,

I think 2013′s been a pretty great year. We refreshed just about everything we could, and started crafting a home for your photos. For people using Dropbox at work, we designed a brand new Dropbox for Business that gives both users and companies what they’ve been asking for. Meanwhile, we introduced the Dropbox Platform to developers worldwide, and brought Dropbox to seven new languages.

This stuff makes me happy, but none of it would’ve been possible without all the people who joined us. It’s crazy to me that we welcomed Mailbox, Endorse, Sold, PiCloud, and over 300 new Dropboxers to our family, all in one year. Dropbox is now home to the 500 most amazing people I know. And with new offices in Dublin and Austin, it’s the first time we’re not all under one roof.

But really, the best parts of 2013 lead us to the best parts of 2014. Whether you use Dropbox to safekeep photos, share files, or collaborate at work, we can’t wait to show you what we’ve been busy building for you. And though 2014 marks our seventh year as a company, our mission to simplify your life hasn’t changed at all. We’re so grateful you’re all a part of it :).

So whether you joined us this year, or have been with us from the beginning, thank you! It’s going to be a magical year.

Mobile sharing in a snap

Dropbox / 11 Comments Posted by Isaac Goldberg on December 17, 2013

Whether you’re sharing recent vacation photos with friends or collaborating on presentations with colleagues, Dropbox shared folders are great for working with others as though you’re on a single computer. Today, we’re making things even easier by letting you share folders on the go—straight from our Android app!

To get started, simply create a new folder (or pick an existing one) and tap ‘Share’ from its quick actions. From there, it’s easy to invite people to your folder so you can all access and work on the same content. Of course, you can always change members or permissions from your shared folder’s settings, too.




Android users can get started today by grabbing the latest Dropbox app from the Play Store. iOS users, hang tight—mobile sharing will come your way early next year.

Happy sharing!

A fresh Dropbox for iPhone & iPad

Dropbox, iPhone, Mobile / 25 Comments Posted by Tim Van Damme on November 21, 2013

There’s a new Dropbox for iPhone and iPad out today, featuring a refreshed design inspired by Apple’s iOS 7! We considered every aspect of the app, took the time to make sure we did a thorough job, and simplified a whole bunch of stuff.




The new Dropbox app is a bit like a new beginning for Dropbox on iOS. While many things will feel familiar, we hope you’ll notice the small tweaks that make a pretty big difference. And maybe best of all, it sets the stage for some exciting things to come.




If you’ve got an iPad or iPhone, go grab the new Dropbox from the App Store!


This isn’t business as usual

Dropbox / 51 Comments Posted by Drew and Arash on November 13, 2013


We introduced Dropbox for Business to help companies work smarter. And as more teams picked it up, we discovered a new challenge for businesses and users. On one hand, people wanted to access their personal stuff at work; meanwhile, IT admins wanted to keep company data separate and free of personal files. Both needs were real, but people had to choose between two Dropboxes.

We thought about this from scratch and designed a solution we’re excited to share: connecting your personal Dropbox to your Dropbox for Business account. This’ll give you a personal Dropbox and a work Dropbox on all of your devices so you’ll never have to choose between them. It’ll be like having your house keys and your work keycard on the same keychain.

But this is about more than having two places for all your stuff. Take the mobile app — once you connect your Dropboxes, you’ll be able to get to both Dropbox folders from the same Files tab. Dropbox is also smart about making sure your stuff goes where it’s supposed to. For example, photos you add via Camera Upload will instantly show up in the Photos tab, but they’ll stay for your eyes only.


We want Dropbox to be the home for all your stuff, and we think this beats using two different services or having to log out and switch accounts. More importantly, this is a huge step toward making Dropbox even better for work, and we’re excited to share everything else we’re cooking up. We’re rolling this out to Dropbox for Business customers starting this month — check out our Dropbox at work blog to learn more.

Save your screenshots in Dropbox

Dropbox / 280 Comments Posted by Alicia Chen on September 30, 2013

You might already be a fan of Camera Uploads, which beams all the photos you take on your phone and tablet straight to a safe place in your Dropbox. But have you ever wondered, “Why doesn’t Dropbox do that for the screenshots I take on my computer, too?”

Well stop wondering! Starting today, all the screenshots you take can automatically be saved straight to your Dropbox. And on top of that, Dropbox will also create a link to your screenshot and copy it to your clipboard — so your picture’s instantly good to share. Whether you’re capturing screenshots of websites, favorite dog videos, or video calls with your buddy in São Paulo, now Dropbox can help keep your computer a little more organized.


As an added bonus for all you Mac users, today’s update also includes a nice little importer that copies your photos from iPhoto directly to your Dropbox.


A lot goes into keeping all your photos in one place and always having them handy to share, and we hope small improvements like these return that time to you. This way you can focus on taking photos and screenshots — and let Dropbox take care of the rest.

Happy snapping!

Simplify your brand

Dropbox / 89 Comments Posted by Morgan Knutson on September 13, 2013

If you know Dropbox, you know that we like to keep things simple and easy. This goes not only for the apps and features we build, but also the brand that ties them all together.

Drew, our co-founder and CEO, created the first Dropbox logotype in 2007 (yep, an engineer who can wield Adobe Photoshop!) And since then, our logos and brand have evolved as Dropbox has spread to more platforms.



The glyph was born when Dropbox’s original designer, Jon, created a reduced version of our logo for our iPhone app in 2009. Since then, we’ve been using it more and more both inside — and outside — the office.




If you take a look at our new branding guidelines, you’ll notice that we’ve phased out the older, more illustrative logo and doubled down on the glyph. We’re also unifying all of our app icons:




The glyph is simple, functional, and we think it feels like us. It’s recognizable at small and large sizes, works in color and black and white, and is made of solid, sturdy shapes that hold up well in physical environments. It’s built to last. Plus, you can fax the heck out of it! 20th century logo designers would be proud.

faxed (1)

And while we could bore you with explanations of why we don’t fill the center of the Dropbox glyph or why it’s not isometric, we’ll save that for those of you who join our Design team ;-). We hope you find our logo charming and our guidelines helpful. Keep an eye out — we’ll be updating everything over the next few weeks!


Watch the DBX keynote, from the comfort of your own computer

Dropbox / 9 Comments Posted by Preston Hershorn on July 11, 2013

Update: All of the session videos from DBX are now live!

If you couldn’t join us on Tuesday at DBX (or you just want to re-live the magic), the video of Drew’s keynote is now available:

(It’s just under an hour long.)

We’ll be posting videos of the other sessions and more updates on our developer site, so stay tuned!


Live from DBX

Android, API, Dropbox, Mobile, News / 32 Comments Posted by Drew and Arash on July 09, 2013

We’re so excited this morning to kick off DBX, our first developer conference. Fort Mason is buzzing with energy from our incredible community of developers, designers, and partners. Back in 2007, when it was just the two of us coding in an apartment, we never imagined that six years later there’d be over 175 million people using Dropbox and more than a billion files synced each day.

We’re proud that Dropbox has become the home for millions of people’s most important stuff. So we want to be sure that stuff is always available, no matter if you’re on your laptop at work, a tablet on a plane, or a smartphone on the bus. Keeping devices and apps synced with your most up-to-date info has gone from “nice-to-have” to essential, which creates a real challenge for the people developing apps.


That’s why we’ve designed the Dropbox Platform to be the best foundation to connect the world’s apps, devices, and services. We started with the Sync API, which let developers take advantage of the file syncing technology that took us years to get right. And today, we’re announcing a suite of tools that fundamentally simplifies how developers can build across devices and platforms.

Dropbox Platform

The Datastore API

It’s a challenge for developers to provide an amazing user experience across many different platforms and devices. Our Sync and Core APIs already take care of syncing files and folders, but as people use mobile apps more and more, a lot of their stuff doesn’t really look like a file at all. It could be anything — settings, contacts, to-do list items, or the latest doodle you drew.

Datastore API

With the Datastore API, we’re moving beyond files and providing a new model for effortlessly storing and syncing app data. When you use an app built with datastores your data will be up-to-date across all devices whether you’re online or offline. Imagine a task-tracking app that works on both your iPhone and the web. If it’s built with the Datastore API, you can check off items from your phone during a cross-country flight and add new tasks from your computer and Dropbox will make sure the changes don’t clobber each other.

Drop-ins: Chooser and Saver

Drop-ins let developers connect to hundreds of millions of Dropboxes with just a few lines of code. The Chooser gives people access to the files in their Dropbox from web and mobile apps, and the Saver makes saving files to Dropbox one-click simple. You can already see them in action in Yahoo! Mail, Shutterstock, and Mailbox!

 Chooser and Saver

We’re putting the finishing touches on this post as Drew is about to walk out on stage and announce this news. If you couldn’t make it today, we’ll be posting videos of the keynote and other sessions as well as updated developer documentation at www.dropbox.com/developers.

We can’t wait to see what we build together.