illustration by Fanny Luor
illustration by Fanny Luor

Work Culture

Social work has a paperwork problem. Solving it could make more space for human connection

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Published on February 26, 2025

Easing some of the cumbersome documentation and heaps of paperwork is a promising application of AI technologies in a field that’s already prone to worker burnout. Crucially, this shift has allowed care workers to spend less time at a desk and more time in the field.

“Without proper documentation, people slip through the cracks,” says Codrington

Developers of productivity tools are focusing on the social services sector, leveraging AI to assist care workers by automating tedious administrative tasks

“Thus far we haven’t been taking on more cases,” says Codrington, adding that his team is doing more for clients they already serve