Updates to our Terms of Service, Privacy Policy, and Business Agreement


Published on July 25, 2019

We’re constantly looking for ways to improve the Dropbox experience. This year we’ve announced new features, partnerships, and the acquisition of HelloSign. To support these improvements, we’ve made a few updates to our Terms of Service, Privacy Policy and Dropbox Business Agreement. Here’s a summary of the key additions:

  • Terms of Service. On June 11, we unveiled the new Dropbox. Our mission is to offer a robust collaborative workspace that helps users find, retrieve, organize, and prioritize their files, collaborate with others, and stay focused on their most important work. To better align with that mission and the new Dropbox, our revised Terms outline that our Services provide “features like commenting, sharing, searching, image thumbnails, document previews, optical character recognition (OCR), easy sorting and organization, and personalization to help reduce busywork.” We’ve also revised our beta terms to include a confidentiality provision and to allow Dropbox to solicit feedback from beta participants.
  • Privacy Policy. We’ve updated our Privacy Policy to include more details on what personal data we collect and how we use it. For instance, our Privacy Policy now explains how Dropbox shares data with companies that it acquires (like HelloSign) and other ecosystem partners that offer integrations for Dropbox users. We’ve also revised our Privacy Shield attestation so that data transfers from the UK to the US will continue to be covered by our Privacy Shield certification if the UK leaves the European Union.
  • Dropbox Business Agreement. We’ve updated our Business Agreement to make it easier to follow and to ensure that it best reflects the functionality of the Dropbox Services. For instance, we’ve reorganized and consolidated our terms so our customers can easily see how Dropbox handles and protects their data as well as included clarifications in the event the UK leaves the European Union. We’ve also added language to address current and soon-to-be added functionality of the Services, including federated administration and beta services. Finally, we’ve made the agreement flexible to allow Customers to purchase new services besides Dropbox Business through a single order form or page.

You can read the full Terms of Service, Privacy Policy, and Dropbox Business Agreement, which will go into effect on September 24th, 2019. You can also find our previous Terms here. We’ll be emailing users about these updates over the coming weeks. For more details, visit our Help Center