Illustration by Nan Lee
Illustration by Nan Lee

Work Culture

Do product designers need a code of ethics?

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Published on May 20, 2019

In 2014, Harry Campbell began driving for Uber and Lyft to diversify his income. Shortly after joining the program, he began to notice subtle gamification elements creeping into the driver-facing app.

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The transition from technology to compulsion to addiction is not accidental. It is the result of conscious design decisions.

Leading figures in the design space are pushing back against exploitative products and advocating wholesale philosophical change across the whole of design.

Whereas first-order thinking considers only the immediate consequences, second-order thinking considers subsequent interactions and consequences.