Illustration by Marianne Skinkeape
Illustration by Skinkeape

Work Culture

Kim Scott on why most work communication fails and how to fix it

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Published on April 24, 2019

One summer afternoon in 1995, Kim Scott was walking through Manhattan with her new puppy, Belvedere. While waiting at a crosswalk, Scott glanced up at a street sign, taking her eyes off Belvedere for a split second.

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"When you care and challenge at the same time, that's radical candor."

"She says, 'I see that I'm going to have to be a lot more direct with you. When you say Um every third word, it makes you sound stupid.' "

"Give more praise than criticism, but share the things that are bothering you so that you can resolve them with the person."